Case Study: Compass
Context:
At Hart we set out to solve a simple but painful problem: clinicians were making decisions with access to maybe a quarter of a patient’s history on a good day. Records lived across multiple EMRs, archives, and scanned documents. Clarity and Compass were our answer to that.
Problem:
Data was scattered across EMRs and legacy systems, each with its own viewer and workflow.
Clinicians were lucky if they saw 20 to 25 percent of a patient’s true history in a visit.
Hospitals were still faxing records around, duplicating charts, and fighting through clunky document viewers to meet compliance requirements.
What We Built:
A real-time clinical record viewer that could pull data regardless of the underlying EMR, with a focus on speed and clarity.
A universal archival viewer that allowed hospitals to consolidate legacy EMR data into one experience while staying compliant with programs like HEDIS.
A workflow modifier that reduced several obsolete tasks: Faxing and downloading records etc.
A performance layer that made page loads so fast that early users thought we were preloading results instead of pulling them on the fly.
My Role:
Led product for the viewer and archive, from early discovery with clinical and operational leaders through design, implementation, and rollout.
Worked directly with CIOs, CMOs, nurses, informatics teams, and compliance to map real workflows and edge cases.
Partnered with design to build a system that could handle both dense data and rich documents without overwhelming users.
Defined metrics around data completeness, load performance, and usage patterns to guide iteration.
Impact:
Clinicians went from seeing a small slice of history to having ten plus years of records in front of them during a single visit, dramatically cutting down on unnecessary and potentially non-insured orders.
They could see conflicting prescriptions, adherence patterns, and risk signals that had been invisible before.
Clinics cut out hours of faxing and manual record retrieval, and hospitals saw a drop in record duplication and smoother reporting workflows.
